BEMÆRK: Ansøgningsfristen er overskredet
Job Description
Thousands of clients in over 50 countries worldwide depend on Paperturn to provide them with the online flipbook platform they know and love. In the last 5 years, Paperturn has grown exponentially, receiving three Børsen Gazelle awards in 2020, 2021, and 2022 as well as Technology Denmark’s Workplace Diversity Award for most multicultural places to work in Odense. We were also the first flipbook provider in the world to offer digital documents for people with disabilities. We are a progressive company, and we’re growing!
We are now looking for a rockstar Customer Experience Specialist (CX specialist)to join our core team and help us expand even further. In this role, you will need to have the passion and ability to wear multiple hats and have multiple balls in the air, partnering with IT, sales, operations, and marketing to deliver the best customer experience, whether it’s troubleshooting our client’s issues, project managing feature roll-outs and bug fixes or liaisoning and managing new IT projects.
Responsibilities:
● Directly support customers via phone, online chat, and email in English
● Self-initiate and project manage: bug fixes, client feature requests, client websites with our own custom CMS, Google Workspace, and development projects from start to finish with the IT team
● Perform product tests, evaluate after-sales and support services, and facilitate improvements to processes and procedures
● Liaison with clients regarding late payments or unsuccessful subscriptions
● Prepare reports and presentations in Hubspot
● Perform other duties as assigned
Critical Skills to be Successful:
● 3+ years’ experience in a customer service role with a focus on Help Desk and end-user support, preferably within an IT SaaS environment
● Fluent in written and spoken English (C2 or English as your first language).
Applications will not be considered which do not meet this requirement.
● Thorough working knowledge of CRM systems, preferably Hubspot.
● Working knowledge of accounting software and payment gatewayproviders like PayPal + Braintree.
● Strong IT skills - experience with CMS systems, Google Workspace, DNS providers, SSL and VPN, and troubleshooting the like.
● Passion for customer service, upselling, support and relationship building
● A natural influencer with the ability to identify opportunities and act on those opportunities
● Great organizational and time management abilities
● Superb communication, collaboration, and problem-solving skills
Company Culture
We’re small, but big. We’re intrapreneurs. We work in English. We all have our “eyes on the prize”. We’re “do-ers”. We all strive for greatness. We respect each
other. We laugh a lot and are competitive in our daily foosball matches. We’re the Paperturn family. Come, join us.
Bonus(es)
➔ Company sponsored Friday lunch, healthy snacks and all the coffee and tea you can drink (you like us already, right?)
➔ Flexible working hours & working from home opportunities
➔ Free health insurance plan
➔ Free gym membership
➔ Performance-based bonus opportunities
➔ Company outings (laser tag, game night, bowling, beer, trampolining, go karting etc.)
Working hours, location and salary
37 hours per week, Monday to Friday, between 8am-4pm or 9am-5pm
We’re located in the heart of Odense M - nice and easy to get to work (and shop a little after work, if you’re into that kinda thing).
Expected start date: As soon as possible
Diversity at Paperturn
Equality and diversity are core values at Paperturn and are more than just words to us. Inside our walls, we strive to create a workplace where everyone feels
empowered to bring their full, authentic selves to work. Our hiring & lifecycle processes are designed to prevent discrimination against our people, regardless
of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes them
unique. We are #ThePaperturnFamily.
How to Apply
Apply with a tailored resume and motivated cover letter directly to our Customer Experience Manager, Debra Nesbitt at deb@paperturn.com
Want some more info about us? Visit www.paperturn.com
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Odense Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
Paperturn ApS, Klokkestøbervej, 5230 Odense M
-Ansøgning:
Ansøgningsfrist: 07-03-2024; - ansøgningsfristen er overskredet
Se mere her: https://job.jobnet.dk/CV/FindWork/Details/5971792
